Under GDPR
DoubleGrow Privacy Policy
1. Introduction
DoubleGrow (“we”, “us”, “our”, or “DoubleGrow”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including website building, digital marketing, and related activities. It also explains your rights in relation to your personal data.
Effective Date: 30 August 2019
2. Information We Collect
a. Personal Information You Provide
- Contact details: name, email address, phone number, and business address for communication and service delivery.
- Company details: business name, website URL, and industry.
- Billing information: billing address, credit card or bank details—processed securely via third-party payment processors.
b. Automatically Collected Information
- Website usage data: IP addresses, browser type, device type, session duration, webpages visited.
- Cookies and similar technologies for functionality, performance, analytics, and marketing purposes.
c. Data from Other Sources
- Integrated services (e.g., analytics tools, social media, ad platforms).
- Publicly accessible business directories or databases.
3. How We Use Your Information
- To provide, manage, and enhance our website-building and digital marketing services.
- To communicate with you regarding project updates, support inquiries, invoices, and announcements.
- To send marketing materials (e.g., offers, newsletters) if you’ve opted in—includes promotional content relevant to our services.
- To analyse website usage and service performance, helping us improve functionality and UX.
- To prevent fraud, enforce our terms, and comply with legal obligations.
4. Legal Bases for Processing Your Data
In line with UK GDPR, we rely on:
- Contractual necessity: To deliver services you’ve requested.
- Consent: Where you’ve explicitly agreed to receive marketing communications.
- Legal obligation: To comply with laws or regulations.
- Legitimate interests: Improving services, securing our systems, and direct marketing, where those interests don’t override your rights.
5. Cookies & Tracking
We use cookies and similar technologies:
- Essential cookies: Enable core functionality (e.g., logging in, saving your preferences).
- Performance and analytics cookies: Collect anonymised usage info to help us improve our site.
- Marketing cookies: Track user behavior to deliver targeted advertisements.
You can manage or disable cookies in your browser settings—but be aware some features may not work correctly.
6. Sharing Your Information
We may share personal data with:
- Service providers: Hosting providers, payment processors, analytics platforms (e.g., Google Analytics), marketing tools—under confidentiality and security assurances.
- Legal or regulatory authorities: In response to lawful requests or to comply with legal obligations.
- Business transfers: In the event of a merger, acquisition, or sale of assets, provided confidentiality is maintained.
7. International Transfers
Where personal data is transferred outside the UK (e.g., to global cloud services), we ensure adequate protection through:
- Transfers to countries recognized for adequate protection.
- Appropriate safeguards (e.g., standard contractual clauses, binding corporate rules).
8. Your Rights
Under UK GDPR, you have the right to:
- Access, rectify, or erase your personal data.
- Restrict or object to processing where applicable.
- Port your personal data to another provider.
- Withdraw consent at any time (processing based on consent will cease).
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we’re misusing your data.
9. How Long We Keep Your Data
- We retain your data as long as necessary to fulfil the purposes outlined—typically up to 7 years after our last interaction (e.g. for tax or accounting purposes), unless otherwise required by law.
- Anonymous, aggregated data may be kept longer for analytical or historical purposes.
10. Security Measures
We implement technical and organisational safeguards to protect data—such as encryption, secure storage, access controls, and regular security audits.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with a revised “Effective Date.” For material changes, we will reach out to you directly if necessary.
12. Contact Us
If you have questions or wish to exercise your rights, please contact us:
DoubleGrow
Email: [email protected]
Address: Reading, UK
Recap: Key Components at a Glance
| Section | Description |
|---|---|
| Data Collection | What we collect (both provided and automatic) |
| Usage Purposes | How and why we use your data |
| Legal Basis | Contract, consent, legal obligation, legitimate interest |
| Third-Party Sharing | Who we share data with (and protection measures) |
| User Rights | Access, correction, deletion, objection, portability |
| Data Retention | Duration we keep different types of data |
| Security Measures | How we protect your information |
| Changes & Contact Info | How updates are handled and who to contact |